Straight answers
Website monitoring FAQ
What Pulse monitors, how alerts work, security, pricing, agencies and setup. No marketing fog — if something isn't live yet, we say so.
01
Product
What is InnoStak Pulse?
InnoStak Pulse is a website and app health monitoring platform for businesses and agencies. It checks your sites, collects data from providers like Vercel and Supabase, opens incidents when something breaks, and explains what happened in plain language, with the evidence attached. Owners get the business view, developers get the technical detail.
How is Pulse different from a basic uptime monitor?
A basic uptime monitor tells you a URL returned an error. Pulse tells you what broke, who it affects, what the evidence shows, and what to do next, in language an owner can act on. It also tracks certificates, response times and provider data, and it's built for agencies with fully separated client organizations.
Do I need to install code or an agent?
No. External HTTPS checks need only a URL. Vercel and Supabase connections use authorized access to their APIs. Optional in-app instrumentation may come later for deeper data, but it's never required to start.
What do the AI reports actually tell me?
Each finding comes in three views: what it means for your business, what your engineers should look at, and what your database admin should look at. Every recommendation spells out the steps, a realistic effort range (like 1–4 hours), the impact, the pros and cons, the risk, and who should do it. Confirmed facts are kept separate from suspected causes, and each claim links to the evidence behind it.
What if my developer can't fix the problem?
Bring in InnoStak. Pulse is built by InnoStak, a software engineering and automation partner. When an issue is beyond your team, or it's urgent and still unresolved, the report says so and you can hand it to InnoStak engineers with the evidence already attached. It's optional and quoted separately, and Pulse works fine without it.
02
Monitoring & alerts
How often does Pulse check my site?
On the pilot plan, HTTPS monitors run every 5 minutes. That means Pulse catches problems within minutes. We don't claim instant, real-time detection, because a 5-minute check can't deliver that honestly.
When does Pulse open an incident?
By default, a monitor opens an incident after 3 consecutive failed checks and resolves it after 2 consecutive successes. That filters out one-off blips so you get alerts you can trust, not noise. You can tune these thresholds per monitor.
How will I be alerted?
By email, and by SMS if you opt in. You choose which severities reach you, set quiet hours, and Pulse sends one recovery notice instead of a flood of repeats.
What happens if Pulse can't collect data?
Pulse shows it as unknown or stale, never as healthy. Missing data is a monitoring problem, not proof your site is fine, and Pulse labels it that way.
Do the AI reports make things up?
Pulse calculates the numbers first, then asks the AI to summarize only the evidence for your selected period. Every claim links back to that evidence, and confirmed facts are kept separate from suspected causes. If the AI provider is down, you still get your metrics and incidents; the report just says it's unavailable.
03
Security
Can other customers see my data?
No. Every record is tied to your workspace, and the database itself enforces the separation with row-level security, not just the app. An agency's clients also can't see each other. We test this with automated attack scenarios.
Does Pulse need my database password or secret keys?
Not by default. Pulse connects through the providers' supported authorization flows and asks for the narrowest access they offer. Credentials are encrypted before they're stored, and the encryption key is kept outside the database.
Is Pulse SOC 2 certified?
Not yet. We describe the controls Pulse is designed with on our security page, and we won't claim a certification we haven't earned.
04
Pricing & plans
How much does Pulse cost?
Plans are simple monthly subscriptions, and the pricing page always shows the current price and exactly what is included. The pilot plan covers one production project with HTTPS monitoring, incidents, a weekly AI health report and alerts. No overage charges, ever.
Are there overage charges?
No. When you reach a plan limit, that feature pauses until your next period or an upgrade. No surprise bills.
Why do I need a business email to sign up?
Pulse is built for businesses. Company email addresses keep workspaces tied to real organizations and cut down on spam and abuse. Personal providers like Gmail or Outlook and temporary inboxes aren't accepted. If your business genuinely uses one, contact us.
05
Agencies
Can agencies manage multiple clients?
Yes. An agency workspace holds a separate organization for each client. Your team sees the whole portfolio; each client's users see only their own organization and projects.
Can I invite my clients?
Yes. Invite client owners and developers into their own organization. They can view health, acknowledge issues and manage their notifications, but never see your other clients or your billing.
06
Getting started
How long does setup take?
Creating a workspace takes a couple of minutes. Add your production URL and invite your team, and you're watching your site the same day.
Can I try Pulse before buying?
Run our free website health check on any public site right now: no signup needed. For continuous monitoring, join the pilot program.
Still have a question?
Step-by-step guides live in the help center. Want proof instead of promises? Run the free website health check or talk to a human.
Stop learning about outages from angry emails.
Start your pilot: connect Vercel and Supabase, add the URLs your customers depend on, and get your first weekly health report. Business email required.