Rolling out. This feature is rolling out to pilot customers, so it may not be in your workspace yet.
Opening and resolving incidents
By default, a monitor opens an incident after 3 consecutive failures and resolves it after 2 consecutive successes. That filters out one-off network blips.
Acknowledge, assign and resolve
Every acknowledgment, assignment, comment and resolution is recorded in the incident's history, so you can always see who did what and when.
Alerts that respect your time
- Email alerts, plus opt-in SMS.
- Choose which severities reach you, and set quiet hours in your time zone.
- One recovery notice instead of repeated alerts for the same incident.
- Maintenance windows pause alerts you already expect.
If Pulse can't collect data, it opens a monitoring issue. It never assumes your site is healthy when data is missing.